IMPORTANT NOTICE
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Issue:Oven has damaged or loose componentsOven has visible signs of damageApplies to:ovenResolution:1. Discovering damage when unpacking the appliance: Please contact your dealer immediately to notify them that the appliance was damaged during delivery.You will find the dealer’s phone number...
What should I do if parts of the product are missed (missed accessories, user manual, etc.)? Missing parts or accessories Please call or email our team and we will arrange re delivery of any missing parts on 03445 611 080 Missing User manual or installation diagrams To download a user manual you can...
I discovered that I ordered the wrong color for my appliance, how can I change the appliance? This is not a problem, items can be returned within 14 days and exchanged for the correct appliance. Please call our team to arrange on 03445 611 080
AEG app - Air Care appliances FAQ AEG app Air purifiers Question Answer How do I connect more AEG air purifiers to my AEG app? You can add a new appliance by tapping on the + icon on the top right of the screen. Follow the in-app instructions to connect your appliance. Does every air purifier need...
How do I add or change the shipping address? Please contact us to change your shipping address and we will co-ordinate these changes with our logistics partner 03445 611 080. Once you carrier has contacted you, it is possible to agree a new delivery location. To rearrange a large appliance for delivery...
Issue: Dishwasher has visible signs of damageApplies to:dishwasherResolution:1. Discovering damage when unpacking the appliance: Please contact your dealer immediately to notify them that the appliance was damaged during delivery.You will find the dealer’s phone number on the invoice...
What happens if nobody is home when the courier arrives? Large appliances and parcels for small appliances and accessories Parcels can not be left without a signed proof of delivery. Large appliances will go back to the distribution warehouse and may require a new booking if a re-delivery can not...
Where should I place my AEG AX5/AX7 air purifier? AEG AX5 series air purifiers AEG AX7 series air purifiers Your air purifier should be placed in the room in which you spend the most time, which often means the bedroom. You can also move the air purifier into the room where you happen to be. It should,...
Where can I find the tracking number to follow up the delivery? On the day your product is dispatched, you will receive a confirmation email that will include your tracking number. This should be no more than 4 days from the date you place your order. 24 hours prior to your delivery, our logistics...
Where should I place AX9 air purifier in my home? AEG AX9 series air purifiers Your air purifier should be placed in the room in which you spend the most time, which often means the bedroom. You can also move the air purifier into the room where you happen to be. It should, however, not be used in...
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