Product Safety Notices

Our quality control programme has identified that a purchased connector component presents a potential risk of fire in some series of Electrolux, AEG-Electrolux and Zanussi-Electrolux dishwashers. No product bought before June 2006 is affected. Models with this potential problem are listed

The Model (Mod), PNC and Serial Number (S.N.) of the dishwasher are printed on the rating plate on the right side of the dishwasher door as indicated in the drawing below. The location of the rating plate is also shown in the user guide that came with the appliance.

If the model number matches one in the table below and falls into the given serial range then the dishwasher is an affected model.

Only the following serial numbers are affected:

62400001 to 72399999 (*except AEG model F50765, serial numbers affected are 62400001 to 62799999 and 64100001 to 70799999 and 71700001 to 72399999)

Under-Counter Freezer Model Numbers AGN58210FO and AGS58200FO

Our quality control programme has identified in certain circumstances there is a slight risk of water getting into the control panel which could cause failure of the control board component on a limited number of AEG, Zanussi and Electrolux under counter freezers. If water does get into the control panel, it will cause the control unit to fail and potentially case the house electrics protection to trip. It is highly unlikely, but if the distribution board trip does not operate, or the property does not have adequate house electrics protection, then there is the possibility, however small, of an electric shock occurring.  As a precaution, we would like to arrange a free of charge exchange and installation of a new product on affected models.

If the model and product number matches the below it may be an affected model, so please contact our helpline, so that we can verify this for you.

In the meantime, if your freezer is affected you can continue to use the product under normal circumstances.

However, it is strongly advised that users ensure that no water comes into contact with the control panel.

For products which are not frost free - DO NOT DEFROST THE PRODUCT

PLASTIC BACKED REFRIGERATORS

Electrolux UK statement

As a global leader in home appliances, the Electrolux Group continues to produce high quality, innovative products across their brands, including Electrolux, AEG & Zanussi for the UK and Ireland. 

Peter Spencer, Managing Director for UK & Ireland, stated “True to our commitment to quality, safety and a best in class consumer experience, we can confirm we have introduced new backing material for all of our refrigeration and freezing products in the UK.” 

Spencer continues,” We continually review the design of our refrigeration and freezing products - including backing materials – and so in line with regulation updates, from the end of May 2018, we updated the design of all Electrolux Group fridges, freezers, and fridge freezers produced for the UK and Ireland markets to feature a metal or aluminised based backing”. 

Sophie Davidson, Head of Product line, Kitchen explained “As part of our safety process, we focus our efforts and investments on the creation of intelligent design using the safest components. These refrigeration products are compliant to BS EN 60695-11-5:2017 and meet the new International refrigeration and freezing standard IEC60335-2-24.  Our ambition has been to ensure we are compliant with what we believe will represent the global standards up to 2020.”

Electrolux wants to strongly reiterate and reassure consumers that this decision has not been made due to any concerns around the safety of our current products in the market. We have an excellent safety record. Over the last three years we have sold over one million refrigeration and freezing products in the UK with no major incidents and none involving issues with the plastic backing on our products.

Consumers may still find that there are plastic backed Electrolux Group refrigeration products available from retailers. These products are within the retailer’s supply chain and might have been supplied to the retailer before May 2018.  Electrolux group cannot control the supply chain of retailers; however, consumers can ensure their products are not plastic backed by referring to the model numbers. All model numbers are listed on retailer websites.