Peace Of Mind

Returns & Refunds

Returning a Large Appliance

Please follow the below steps if you need to return a large appliance to us. Large appliances are ovens, washing machines, dishwashers, extraction hoods, hobs, fridges and freezers.

- You have 14 days to return an item if you are unhappy with it. The 14-Day period starts from the time is delivered. If the product is outside of these 14 days please contact us first to discuss your options.

- Please return the item in its original packaging. If this is not possible please ensure it is securely packaged for return to us.

- Please contact our team to arrange the collection of your appliance on 03445 611 080. We will then pass your details on to either ArrowXL (for freestanding appliances) or Kaboodle (for built-in appliances) who will contact you to arrange for a collection to be made.