Issue
- I am unable to find the Home Comfort App in the App Store or Google Play
Applies to
- AEG Home Comfort App
Resolution
The Home Comfort App is only available in App stores of specific countries & territories where the product has been officially launched. Please check the country or territory of your App Store / Google Play account to ensure it matches the country where the product has been purchased, to be able to find the App.
If your App store account is attached to a country or territory where the product is not yet launched (e.g. USA), then to be able to find and download the App you will have to update the country within the App store account. Please reach out to your nearest phone (or telecom) service centre for support on this.
In case your App store account is attached to the correct country or territory and you are able to search, download other Apps (e.g. Skype) but are still unable to find the Home Comfort App, then please reach out to the nearest AEG/Electrolux customer service centre for further diagnosis and troubleshooting.
