On Tuesday, December 31st, our Contact Center will exceptionally close at 4:00 PM.

During the festive period, our phone lines may be busier than usual, and repair lead times may experience slight delays due to increase in demand. We thank you for your understanding and patience during this busy time.

At AEG we wish you a joyful holiday season!

IMPORTANT NOTICE

AEG Wellbeing App - my WiFi network does not appear in the app

Last updated 16/12/2021 13:32

Issue

My WiFi network does not appear in the app
My Wi-Fi network does not show up in the list of available networks during onboarding

Applies to

AEG Wellbeing App
AEG air purifiers

Resolution

Make sure that your router uses 2.4 GHz band and that the device is within Wi-Fi range (within 10 meters)

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