Support for Order
Missing your Order Confirmation, or looking for information on Delivery Status? Find information on how to proceed below.
- Buying a replacement appliance directly
- How can I be informed about the status of my order?
- How do I know if my order has been entered correctly?
- How do I place an order?
- How long will it take to receive a new product in the event of a damaged or incorrect item?
- I changed my mind about a product I received. Can I return it? How can I exercise the right of withdrawal?
- I discovered that I ordered the wrong color for my appliance, how can I change the appliance?
- I have not received any order confirmation, what is the reason?
- I have not received my order confirmation email, what can I do?
- I received a wrong product. What should I do?
- I want to return my product but I can't find my receipt, what can I do?
- Is it possible to cancel an order already made?
- Is it possible to modify what I have ordered?
- The item that was delivered to me is incomplete or the accessories were missing. What should I do?
- The ordered item arrived damaged. What can I do?
- Unable to log in to My Account/ Password reset email not received
Delivery & Returns
Waiting for a delivery? Answers to frequently asked questions about planning for, receiving and returning orders.
Consumer Service
Have questions or feedback about your purchase? Our Consumer Service team will be happy to help.
Installation & Service
Your questions answered on our delivery service and others available when you buy direct from AEG.
Payment & Billing
Answers to questions about payment processing and your invoice — including billing and transaction security.
Recycling
Find out more about how we can recycle your old appliance when you buy from us.
