Issue
- The hob cannot be activated or is not operating
- The hob does not work
- The hob display does not show any symbols
- The hob is turning on, but the user interface is unresponsive / does not react
Applies to
- Induction Hobs
- Ceramic Hobs
- Cookers
Resolution
If the hob does not work/does not display any symbols right after being connected, this indicates possible incorrect installation.
Check if the hob is correctly connected to the power supply, according to the installation instructions.
If the hob stopped working after some time after installation, please check the causes below to rectify the problem:
1. Disconnect the appliance from the power supply for at least 30 seconds.
Note: To reset the appliance, unplug it and wait 30 seconds before plugging it in again. In the case of built-in appliances, where it is not possible to disconnect the appliance from the socket, you need to disconnect it from the mains via the main switchboard (RCD switch).
2. Make sure that no more than 10 seconds passed since you activated the appliance.
Activate the appliance again.
3. Make sure that several symbols are not touched at the same time.
Touch only one symbol.
4. Clean the control panel of water and fat stains.
5. Deactivate the Child Safety Lock (an "L" symbol indicates that the Child Lock is activated).
Refer to the article: Hob displays message L
The procedure depends on the model of the appliance. Download the user manual.
6. Deactivate the STOP+GO function.
Refer to the article: Induction Hob - How To Use Hob Stop and Go or the "Pause" Feature
Refer to the full description in the user manual, as the procedure depends on the model of the appliance.
7. Deactivate the Demo Mode.
8. Contact an Authorized Service Center.
If the above advice does not resolve the problem, we recommend requesting a visit by a service engineer.
