Issue:
- Cooling too much, too cold in the fridge
- The temperature is too low in the fridge
- The fridge is freezing, frost is forming inside
Applies to:
- Refrigerator
- Fridge freezer
Resolution:
1. Check whether the appliance is cooling correctly.
- Measure the temperature with a thermometer in a glass of water placed inside the fridge. If the temperature is between +4 to +5°C, the fridge is working correctly.
- The core temperature of foodstuffs is more important than the internal air temperature of the fridge, as air temperature will fluctuate during each refrigeration cycle (between the refrigeration compressor starting and stopping).
- Please note that cheaper thermometers may show variations of ±1–2°C or more.
- Adjust the temperature by turning the temperature regulator or via the control panel.
2. Switch the shopping mode off.
Check the user manual to see whether your appliance has this feature and how you can turn it off. You can download the user manual here.
3. Check whether the fan inside the appliance is on and running (if your appliance has a fan).
You can check the fan by closing the door for a moment and opening it again.
Right after opening the door, you can hear whether the fan is running and whether it is stopping too soon.
Switch on the fan if it is manually controlled.
4. Make sure the temperature sensors are not covered by food products (sign on the inner liner).
5. Ensure that drawers are fully closed/slid all the way in.
6. If the fridge has a cover/damper for the cold air circulation fan that can be opened and closed, you can close it.
The cover is normally located above the drawers or by the rear wall behind the drawers.
7. Make sure that no foodstuffs are touching the rear wall of the appliance.
Move any items which are touching the rear wall to prevent water or ice from forming on the shelf.
The back wall will freeze during refrigeration and the ice will turn to water during automatic defrosting.
If any items are touching the back wall during the defrosting process, the water will run onto the shelf instead of flowing down into the drainage channel.
8. Contact an Authorized Service Center.
If the above suggestions did not solve the problem, we recommend requesting a visit by a service engineer.
See our helpful video guides
Fridge & Freezer How Tos & FAQs
Tips for saving energy at home when using your fridge and freezer
With energy prices soaring, it’s never been a better time to rethink how you use the appliances in your home to save energy and money. Besides helping your household budget, it will also benefit the planet, reducing CO2 emissions. Here are some helpful tips on how to reduce energy when using your fridge and freezer
- Keep to the recommended temperatures. 4 degrees for the fridge and -18 for the freezer. This secures an ideal balance between keeping food fresh and using the minimum amount of energy
- Avoid putting warm food in the fridge. This makes the fridge work harder to cool down – using more energy
- Don’t keep the door open for too long when deciding what to eat. This allows for the temperature to increase
See other helpful tips to save energy and money
Efficient energy-saving tips for your home to lower your energy costs
