Issue
- Moisture, condensation, water in tumble dryer
Applies to
- Tumble dryers
Resolution
Note: Some steps apply to specific types of dryers:
- Vented dryers
- Condenser dryers
- Heat Pump dryers
You can check the specification in the user manual supplied with your appliance. Download user manual
1. Check for any error messages on the display
- The error message can be a code on display, a flashing LED or a sequence of beeps.
- If an error code is displayed, search in our support section for help troubleshooting the problem.
2. Make sure that the temperature of the room is between 5°C and 35°C
- If the ambient temperature is too low or too high, the tumble dryer may not operate correctly.
- The optimal room temperature to achieve the best drying results is between 19°-24°C.
- If the ambient temperature is too low, the drying time will be longer (at temperatures between 10˚C and 15˚C the drying time can be extended by 30% and at temperatures between 5˚C and 10˚C the drying time can be increased by as much as 50%..
3. Check if the selected cycle includes the steam phase
- If you select a steam cycle on the tumble dryer, there will be a certain amount of steam inside the dryer’s drum.
- When the cycle is finished, there is condensation water inside the tumble dryer.
- This is perfectly normal when you use a steam cycle.
4. Clean the fluff filter after each cycle
- At the end of the countdown, the filter symbol will appear on the display. This means that the filter needs to be cleaned.
- Refer to the article Cleaning tumble dryer filters and condenser
- See the user manual for information on how to clean and maintain your appliance. You can download the user manual here.
5. Make sure the appliance is not overloaded
- Overloading the product can reduce the heat circulation around the clothing.
- Redistribute the load and restart the drying cycle.
- If the load is too much, remove some clothing from the machine and restart the drying cycle.
6. Clean the condenser (applicable to Heat Pump Dryers and Condenser Dryers)
- If the condenser symbol is flashing on the display, it must be cleaned
- Refer to the article Cleaning tumble dryer filters and condenser
- See the user manual for information on how to clean and maintain your appliance.
7. Check if the venting hose is fitted correctly (applicable to Vented Dryers)
- When the hose is connected to the dryer, it should lead to the correct vent.
- It must be no more than 2 meters long and must not bend in more than two places.
As regards the vent itself:
- If you have decided to install a fixed vent in the wall or a window, you will probably be able to obtain the fittings and any advice you need from your local hardware store.
- If the hose is long and the room temperature is low, moisture can condense out into the water in the hose. This is natural and cannot be avoided.
- To prevent water from remaining in the hose or flowing back into the tumble dryer, drill a small hole (about 3 mm diameter) at the lowest point of the hose and place a small container beneath it.
Warning: It is important that the venting hose is not connected to an extractor hood, chimney or outlet hose on a boiler or other similar
8. Make sure the vent is open and clean (applicable to Vented Dryers)
On a vented tumble dryer, it is important that the vent, i.e. the hose/tube from the tumble dryer to the outside, and the air damper/non-return valve in the wall, are clean so that the air from the tumble dryer can flow freely to the outside.
If the above advice does not resolve the problem, contact Authorized Service Center.
