Tumble dryer's drying cycle does not end / Does not sense when clothes are dry

Issue

• The tumble dryer's drying cycle does not end
• The tumble dryer does not sense when clothes are dry

Applies to

• tumble dryers

Resolution

1. The dryer calculates the needed time according to the load. 

• The time on the display is estimated

• The load may be too large and too wet
• Try another spin cycle that matches the load and make sure the clothing is dry enough for the selected drying cycle

2. Clean the filters and condenser

• Refer to the article: Cleaning tumble dryer filters and condenser

• Check the filters by holding them up to the light and see if they are porous
• If no water passes through the filters, clean them and check again
• If water still does not pass through the filters, replace them

• Filters and accessories are available via Webshop

3. Check if the ambient temperature is between 5°C and 35°C. 

• The optimal temperature is between 18°C and 25°C 
• If the ambient temperature is too low or too high, the tumble dryer may not operate correctly

• Place the dryer in a room which has a suitable temperature
• If the room temperature is not within the range, the tumble dryer may not operate correctly and will not heat up

4. Check whether the appliance is getting hot:

• Firstly, clean the appliance filters and then start a timed cycle of at least 120 minutes with no load
• After app.30 min, open the door and check whether the drum is hot inside
• If the inside of the drum is hot, the heating system is working. In tumble dryers fitted with a heat pump, you can often also hear whooshing or sloshing noises from the appliance when it stops
• If the appliance is still not hot after 30 min of the program, it might indicate internal component failure. We recommend requesting a visit by a service engineer