Issue
The coffee maker displays the following:
- Error code H04
- Error code U12
- Display prompts a flashing "CALC"
Applies to
- Explore 6 Coffee Maker
Resolution
Problem | Solution |
|---|---|
Error code H04 | Unplug the machine, clean up coffee powder around the flipper and then start the machine |
Error code U12 | Press cancel button to return to standby mode, re-clamp bean box correctly and then start the machine again |
Display prompts a flashing "CALC" | Descaling cycle should be performed regularly to maintain a good coffee and the longevity of your brewer. Descaling done or not, simply press any button to cancel "CALC" |
If the above steps did not help resolve the problem, we recommend contacting service centre.
Cause
| Problem | Cause |
|---|---|
Error code H04 | When standby or working, power drop flipper malfunctions and cannot open or close as usual. |
Error code U12 | When working, the bean box malfunctions |
Display prompts a flashing "CALC" | When alarm appears, it's recommended to proceed machine descaling |
