Robotic vacuum cleaner show error code E:11 / E:12 / E:13 / E:14

Issue

• Robotic vacuum cleaner show error code E:11
• Robotic vacuum cleaner show error code E:12
• Robotic vacuum cleaner show error code E:13
• Robotic vacuum cleaner show error code E:14
• Wheels are stuck
• Brushes are stuck

Applies to

• robotic vacuum cleaner (RX9 series, Pure i9 series)

Resolution

1. Check that all parts turn freely. 
2. Clean and remove entangled threads from parts if needed.
3. Replace brush roll or side brush if damaged. 
4. Check the ”Cleaning and maintenance” section in the user manual

Cause

• Error code E:11 means that the right wheel is stuck
• Error code E:12 means that the left wheel is stuck
• Error code E:13 means that the brush roll is stuck
• Error code E:14 means that the side brush is stuck