FAQ

1. Can I install my washing machine using a hot water connection?

We do not recommend installation using a hot water connection. Technically, the inlet valves of our machines can handle water up to 65 degrees celsius, however, the washing programmes do not use hot water constantly. Constant hot water can produce a poor washing result. In addition, our front and top-loaded machines are specifically designed to be installed using a cold water connection. 

2. Why can’t I find my washing machine on the website?
The site only displays our current range of models. If you can’t find your model it may be older or a specialty model - please contact your dealer for further information.  

3. How old is my washing machine?
You can determine the age of your washing machine by looking at the serial number on the nameplate. The first number indicates the year of manufacture, and the second and third digits indicate the production week. For example, 13500016: week 35 in 2001.

4. I have an error code on my washing machine. What does that mean?
The error codes have different meanings depending on the issue that you are experiencing. Use our Troubleshooter to find a specific error code and learn how it can be resolved.

5. What do the symbols on my washing machine mean?
If you are unsure about the meaning behind the symbols on your machine you can always refer to the instruction manual that accompanied your appliance. If you do not have access to your manual you can download a digital version here.

6. Why does my washing machine smell?
This can be caused by a number of issues, for example - is it a foul odour or does the appliance smell burnt? Read more about possible causes and how you can alleviate the potential problem in our Troubleshooter. 

7. Where can I find the manual for my washing machine?
With your model and product number at hand you can easily download a new manual here.

1. Why can’t I find my dryer on the website?
The site only displays our current range of models. If you can’t find your model it may be older or a specialty model - please contact your dealer for further information.  

2. How old is my dryer?
You can determine the age of your dryer by looking at the serial number on the nameplate. The first number indicates the year of manufacture, and the second and third digits indicate the production week. For example, 13500016: week 35 in 2001.

3. I have an error code on my dryer. What does that mean?
The error codes have different meanings depending on the issue that you are experiencing. Use our Troubleshooter to find a specific error code and learn how it can be resolved.

4. What do the symbols on my dryer mean?
If you are unsure about the meaning behind the symbols on your machine you can always refer to the instruction manual that accompanied your appliance. If you do not have access to your manual you can download a digital version here.

5. Where can I find the manual for my dryer?
With your model and product number at hand you can easily download a new manual here.

1. How do I clean my oven?
The aluminium can be cleaned with a regular soap and water solution. You can clean the stainless steel with our special cleaner which is available through our webshop.

2. Why can’t I find my oven on the website?
The site only displays our current range of models. If you can’t find your model it may be older or a specialty model - please contact your dealer for further information.  

3. How old is my oven?
You can determine the age of your oven by looking at the serial number on the nameplate. The first number indicates the year of manufacture, and the second and third digits indicate the production week. For example, 13500016: week 35 in 2001.

4. I have an error code on my oven. What does that mean?
The error codes have different meanings depending on the issue that you are experiencing. Use our Troubleshooter to find a specific error code and learn how it can be resolved.

5. What do the symbols on my oven mean?
If you are unsure about the meaning behind the symbols on your machine you can always refer to the instruction manual that accompanied your appliance. If you do not have access to your manual you can download a digital version here.

6. Where can I find the manual for my oven?
With your model and product number at hand you can easily download a new manual here.

1. How do I connect my electric, ceramic or induction hob to the mains?
The connection of the hob should be carried out in 2 x 230V (two phases) by a qualified electrician.

2. Where is the gas hose connection on my hob?
The gas hose connection is on the rear right of the stove. 

3. How do I clean my hob?
We recommend that you use our ceramic cleaning products, which are available for purchase through our webshop. First, use the hob scraper and afterwards the ceramic hob cleaner.

4. Why can’t I find my hob on the website?
The site only displays our current range of models. If you can’t find your model it may be older or a specialty model - please contact your dealer for further information. 

5. How old is my hob?
You can determine the age of your hob by looking at the serial number on the nameplate. The first number indicates the year of manufacture, and the second and third digits indicate the production week. For example, 13500016: week 35 in 2001.

6. I have an error code on my hob. What does that mean?
The error codes have different meanings depending on the issue that you are experiencing. Use our Troubleshooter to find a specific error code and learn how it can be resolved.

7. What do the symbols on my hob mean?
If you are unsure about the meaning behind the symbols on your machine you can always refer to the instruction manual that accompanied your appliance. If you do not have access to your manual you can download a digital version here.

8. Where can I find the manual for my hob?
With your model and product number at hand you can easily download a new manual here.

1. My fridge / freezer smells, how do I remove the odour?
Electrolux sells special odour absorbers designed for your fridge / freezer. Take a look at our webshop for more information about these odour absorbers. You can also purchase them online here.

2. Why can’t I find my fridge / freezer on the website?
The site only displays our current range of models. If you can’t find your model it may be older or a specialty model - please contact your dealer for further information.  

3. How old is my fridge / freezer?
You can determine the age of your model by looking at the serial number on the nameplate. The first number indicates the year of manufacture, and the second and third digits indicate the production week. For example, 13500016: week 35 in 2001.

4. I have an error code on my fridge / freezer. What does that mean?
The error codes have different meanings depending on the issue that you are experiencing. Use our Troubleshooter to find a specific error code and learn how it can be resolved.

5. What do the symbols on my fridge / freezer mean?
If you are unsure about the meaning behind the symbols on your machine you can always refer to the instruction manual that accompanied your appliance. If you do not have access to your manual you can download a digital version here.

6. Where can I find the manual for my fridge / freezer?
With your model and product number at hand you can easily download a new manual here.

1. How do I clean the filters in my hood?
Filters can be cleaned in the dishwasher or by hand - rinse them well and dry before placing them back into the hood. Note that the filters can turn white if you wash them in the dishwasher.

2. Why can’t I find my hood on the website?
The site only displays our current range of models. If you can’t find your model it may be older or a specialty model - please contact your dealer for further information.  

3. How old is my hood?
You can determine the age of your hood by looking at the serial number on the nameplate. The first number indicates the year of manufacture, and the second and third digits indicate the production week. For example, 13500016: week 35 in 2001.

4. Where can I find the manual for my hood?
With your model and product number at hand you can easily download a new manual here.

1. Why can’t I find my vacuum cleaner on the website?
The site only displays our current range of models. If you can’t find your model it may be older or a specialty model - please contact your dealer for further information.  

2. How old is my vacuum cleaner?
You can determine the age of your vacuum cleaner by looking at the serial number on the nameplate. The first number indicates the year of manufacture, and the second and third digits indicate the production week. For example, 13500016: week 35 in 2001.

34. Where can I find the manual for my vacuum cleaner?
With your model and product number at hand you can easily download a new manual here.

What do I need in order to enjoy the benefits of Connectivity?
- A smart phone or tablet with the My AEG app installed. 
Download with Apple store  or Google Play.
- Apple: Phone or Tablet. Minimum iOS 8.0 or later. Android: phone or tablet: Minimum Android 4.0.3 or later
- Wi-Fi router supporting 2.4 GHz b/g/n with WPA or WPA2 with internet connection.
- An AEG appliance with Connectivity feature. 

What if my appliance is placed in an area of my home, where I don’t have strong Wi-Fi signal?
In case the appliance is placed in an area with low Wi-Fi signal, a Wi-Fi range extender may be needed.

Can different family members connect with the My AEG app to the same appliance?
Yes, all you need to do is download the My AEG app, login with the same credentials, and make sure your smartphone or tablet is connected to the same home Wi-Fi network as the appliance.

Where can I find a guide on how to get started with Connectivity?
Quick start guide

How is AEG handling the personal information required when registering the appliance?
Terms and conditions

Where can I get further support about setting up and using my connected laundry product?
If you already have a Connected appliance at home and would like to have support with setting it up and getting started, please contact our Technical Customer support center. If you would like to know more about Connected Laundry appliances in general, please contact our Customer support center.