Support for Air Purifiers
Recommended articles for Air Purifiers
- The Air Purifier Wi-Fi symbol is flashing, cannot connect to the Wi-Fi network
- How do I connect more AEG AX9 air purifiers to my AEG app?
- AEG Wellbeing App - How many accounts can be connected to the same appliance?
- How often should I replace the filter in my AEG air purifier?
- Air purifier Wi-Fi connection problems
- What do the different colour lights in my air purifier mean?
- AEG app is not available in the AppStore or Google Play
- What do the symbols on the air purifier display mean?
- Air purifier - how to turn on WiFi / Bluetooth connection?
- I have changed my home Wi-Fi router, do I need to re-connect the appliance?
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All Air Purifiers articles
- "Could not connect" error during air purifier onboarding
- AEG app - Air Care appliances FAQ
- AEG app is not available in the AppStore or Google Play
- AEG AX5 / AX7 air purifier general maintenance
- AEG AX5/AX7 air purifier wall hanging screws not provided
- AEG AX5/AX7 purifiers - Should I vacuum clean the outside of my filter for longer life?
- AEG AX7/AX5 air purifier general maintenance
- AEG AX9 air purifier general maintenance
- AEG AX9 purifier - Should I vacuum clean the outside of my filter for longer life?
- AEG Wellbeing App - Can I control my appliances from more than one phone?
- AEG Wellbeing App - Can I get a longer graph of longer time on the indoor air quality values?
- AEG Wellbeing App - How is my data protected?
- AEG Wellbeing App - How many accounts can be connected to the same appliance?
- AEG Wellbeing App - How many users can use the same account?
- AEG Wellbeing App - my WiFi network does not appear in the app
- AEG Wellbeing App is crashed - not able to open it
- Air purifier - how to turn on WiFi / Bluetooth connection?
- Air purifier - the barcode cannot be scanned when onboarding the appliance
- Air purifier lamp flashes white
- Air purifier LED (white dot) or alert icon flashes repeatedly
- Air purifier Wi-Fi connection problems
- Can I buy a remote control to my air purifier?
- Can I connect my air purifier to a public Wi-Fi network?
- Can I connect my air purifier to a Wi-Fi hotspot on a phone?
- Can I just input the barcode to onboard the air purifier?
- Can I use a 4G/5G Wi-Fi router with my air purifier?
- Can I use a 5GHz WiFi network to connect my Air Purifier?
- Can I use my air purifier in the bathroom?
- Can I use the air purifier in the basement or near humidifiers?
- Can I wash the AX5 / AX7 air purifier filter?
- Can I wash the AX9 air purifier filter?
- Despite using an air purifier, the air quality does not improve
- Do I need to register in the Wellbeing app to connect to the appliance?
- Does an air purifier remove bacteria and viruses?
- Does every air purifier need to be connected to the AEG app?
- Does my air purifier remove radon?
- How and when should I vacuum the sensor window in my air purifier?
- How can I adjust the air direction in my PURE air purifier?
- How can I adjust the fan speed in my PURE air purifier?
- How can I get the air purifier model information?
- How do I connect more AEG AX9 air purifiers to my AEG app?
- How do I connect more air purifiers to my Wellbeing app?
- How do I replace the filter in AEG AX9 air purifier?
- How do I replace the filter in AX5 / AX7 air purifier?
- How do I schedule my air purifier?
- How do I turn off the AQI light on the air purifier user interface?
- How much electricity does the air purifier consume?
- How much ozone does my air purifier release?
- How often should I replace the filter in my AEG air purifier?
- How should I clean my air purifier?
- How to activate the child lock in my air purifier?
- I can not find my air purifier in the app
- I can't interact with the air purifier through the button on the user interface
- I can't see any outdoor air quality data in the app
- I have changed my home Wi-Fi router, do I need to re-connect the appliance?
- If I changed my home Wi-Fi password, do I need to re-onboard the appliance?
- Is it possible to add several air purifiers to the same Wellbeing App?
- Migration from AX9 app to AEG Wellbeing app FAQ
- My air purifier has an unpleasant smell
- My air purifier will not start
- The Air Purifier Wi-Fi symbol is flashing, cannot connect to the Wi-Fi network
- The air quality light is red or purple too often and the PM 2.5 values shown in the app are very high all the time
- The airflow has decreased in my air purifier
- The app displays "Filter not recognized" error message
- The App shows my air purifier as unavailable
- The appliance is not in pairing mode anymore and I still can't connect my AEG AX5/AX7 air purifier
- The appliance is not in pairing mode anymore and I still can't connect my AEG AX9 air purifier
- The fan in my air purifier is very loud
- The PM sensor value is very high and my air purifier increases the air speed all of a sudden
- Unable to start Smart mode on my air purifier
- What accessories are available for my AX5 / AX7 air purifier and where can I find them?
- What are the filters available for PURE air purifier?
- What are the recommendations on for wallhanger placement (AX7, AX5 series) ?
- What do the different colour lights in my air purifier mean?
- What do the different colour lights in my PURE 700 / 7000 air purifier mean?
- What do the symbols on the air purifier display mean?
- What filters are available for my AX5, AX7 and AX9 purifier?
- What is a RFID or SMART tag?
- What is Smart Mode in my air purifier?
- What is the ionization function in the air purifier?
- What safety precautions are needed to be considered for the wall hanger mounting? (AX7, AX5 series air purifiers) ?
- Where can I buy filters for my air purifier?
- Where does indoor and outdoor particle pollution come from?
- Where should I place AX9 air purifier in my home?
- Where should I place my AEG AX5/AX7 air purifier?
- Where should I place my PURE 700 / 7000 air purifier?
- Which mobile devices are supported by AEG Wellbeing app?
- Which operating systems are supported by AEG Wellbeing app?
- Who is most affected by air pollution?
- Why are my temperature & humidity readings different from other AEG appliances?
- Why does my air purifier not react to increasing TVOC values shown in the app?
- Why does my air quality indicator turn off in the evening?
- Why does my AX5/AX7 air purifier show very high TVOC values?
- Why does my AX9 air purifier show very high TVOC values?
- Why does the Wellbeing app need access to my phone's camera when adding a device?
- Why is speed 2 in my AX9 air purifier the lowest speed in smart mode?
- Why is the ionizer keep turning on even if I set it to off?
- Why is the My AEG app asking for location permission?
- Why outdoor air quality values shown in the app have delays for several hours?
- Will the air in the room get dry when using an air purifier?
